---
title: Data Privacy & Security | Developer Documentation
description: LlamaParse Platform data protection — model-training policy, encryption, LLM-provider agreements, and security documentation.
---

LlamaParse Platform provides data-protection controls and contractual agreements to support enterprise document processing.

## Model training and data sharing

By default, we do not use customer data for model training.

If an organization administrator explicitly opts in to our data-sharing program, we may retain and use that organization’s LlamaParse data for model training under the program’s terms. Participation is optional.

## Retention requirements

Files uploaded for Parse or Extract are cached for 48 hours to avoid duplicate processing costs, then deleted. You can:

- Delete data on demand at any time through the API or platform UI.
- Set `do_not_cache=true` on a request to skip caching entirely.

Data processed into an index — parsed content, embeddings, and metadata — is retained separately, for the duration of your agreement to support retrieval. It is not subject to the 48-hour cache window above, is never used for training, and is deleted only when you request deletion or upon contract termination or expiration.

For deployment-specific retention or deletion questions, [contact us](mailto:support@runllama.ai).

## Managed service encryption

- **At rest:** customer files are encrypted using AES-256.
- **In transit:** external connections use TLS 1.2 or higher.

Customer-managed encryption keys (BYOK) are not currently supported for our managed service.

## LLM providers and subprocessors

We maintain zero-data-retention and no-training agreements with the third-party LLM providers used by our managed service, including US deployments. These agreements cover the providers’ handling of data during processing.

For our subprocessor list and security documentation, visit the [Trust Center](https://security.llamaindex.ai).

## Security testing

We conduct third-party penetration tests as part of our security program. Executive summaries are available under NDA on request.